Shipping policy
Last updated: September 25, 2026
Thank you for shopping with RC Vélo. This policy explains how we ship your order, what it costs, and what to expect after you buy.
If you have any questions, contact us at info@rcvelo.ca.
We ship orders to addresses in Canada only. Shipping options and any charges are shown at checkout before you place your order.
Delivery times
Items in stock in Montreal generally arrive in most of Canada within 5 to 8 days once released from our warehouse, with free standard shipping on all orders. Items on special order are shipped directly from manufacturers and may take 4 to 6 weeks to arrive, also with free standard shipping. The product page and checkout will tell you which timing applies to your order.
Items in the same order may ship separately. Each shipment will have its own tracking information.
For faster service, you can select available shipping options at checkout. The cost and estimated delivery time will be displayed before payment.
Duties, customs and taxes
You will not be asked to pay any import duty, customs clearance charges or brokerage fee when your order arrives. Any import clearance is arranged by us before delivery, free of charge. All prices are in Canadian Dollars. Applicable sales taxes and selected expedited shipping charges are shown at checkout before you pay.
Tracking and delivery issues
When your order ships we will email you a tracking link if tracking is available. Please check your delivery address before paying and email us immediately if it needs correction. Once an order has shipped, an address change may not be possible. If a delivery attempt fails or a package is held for pickup, follow the carrier notice or contact us for help at info@rcvelo.ca.
Delivery estimates can change because of carrier conditions or an unexpected supply delay. If we learn of a significant delay, we will contact you with an updated estimate and available options.
If your package arrives damaged, is incomplete, or does not arrive, email us at info@rcvelo.ca with your order number and tracking number if available. Please keep any damaged packaging and take photos if possible. We will investigate with the carrier and help resolve the issue. A tracking status of “delivered” does not prevent you from contacting us about a package issue.